Refund policy

Return & Refund Policy

At Tsukuyomi, all products are made-to-order specifically for you. Because of this, our return and refund policy is designed in accordance with print-on-demand production standards.

Returns & Exchanges

We do not accept returns or exchanges for:

Incorrect size selection
Change of mind
Incorrect address provided by the customer
Preference-related reasons (e.g. “I don’t like it anymore”)

Each product is created individually upon order, meaning we do not hold inventory and cannot resell returned items.

Refunds & Replacements (Eligible Cases)

We offer a free replacement or refund only if:

The item arrives damaged
There is a manufacturing defect
You received the wrong product

Issue Reporting Time

To be eligible:

You must contact us within 30 days of delivery
Include:
- Your order number
- Clear photos of the issue

Failure to provide photo evidence may result in your request being declined.

No Return Required

In most cases:

You do not need to return the item
Once approved, we will issue a replacement or refund

Shipping Issues

If an order is returned due to an incorrect or incomplete address, we may:
- Offer a partial refund, or
- Require a reshipping fee
We are not responsible for orders lost due to incorrect address input by the customer.

Important Notes

Slight variations in print placement or colors are not considered defects
We are not responsible for:
- Incorrect size selection
- Minor differences due to screen display