Shipping policy

Shipping Policy

Shipping Policy

At Tsukuyomi, all products are made to order and fulfilled through our print-on-demand production partners. Because each item is produced specifically for your order, processing and shipping times may vary depending on the product, destination, and fulfillment location.

Order Processing Time

Please allow 2–7 business days for production before your order ships. Processing times may be longer during holidays, high-volume periods, or for certain products that require additional production time.

Shipping Time

Once your order has been produced and shipped, estimated delivery times are:

United States: 2–5 business days
International orders: 10–30 business days

These are estimated delivery windows only and are not guaranteed. Delivery may vary depending on the carrier, destination, customs processing, and local postal service delays.

Shipping Carriers

We work with Printify’s network of fulfillment and shipping partners, which may include USPS, FedEx, DHL, and regional delivery services. The shipping carrier is selected automatically based on the print provider and available shipping method for your order.

Tracking Information

Once your order has shipped, you will receive a tracking number if tracking is available for that shipping method. Some shipping options may not include tracking.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

Product type
Quantity ordered
Shipping destination
Fulfillment location
Shipping method selected

International Shipping, Customs, Duties, and Taxes

We ship internationally to many countries. For international orders, customs fees, import duties, VAT, taxes, or other charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the order total unless stated otherwise at checkout.

Lost, Delayed, or Damaged Packages

If your order is delayed, lost, arrives damaged, or appears to have an issue, please contact us as soon as possible at [your email address] with your order number and clear photos of the issue, if applicable.

Claims for damaged, defective, or missing items should be submitted within 30 days of delivery.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays, lost packages, or reshipping costs caused by incorrect or incomplete address information provided by the customer.

Delivery Delays

Shipping may be delayed due to carrier issues, customs checks, weather, holidays, or other factors outside our control. We appreciate your patience if your package is delayed.